FAQs

Orders

How do I place an order?

We are accepting pre-orders of flavors off our Menu. Please text/call us at (360) 870-0377 or email at info@mysticalcupcakes.com to pre-order. One flavor per 2 dozen cupcakes. Please come into the store on the day you’d like to pickup to choose your flavors individually.

How far in advance do I need to place an order?

A 48-hour advance notice is required for pre-orders of our cupcakes.

Can I order any flavors I want any day of the week?

Our Daily Flavors are offered everyday and Rotating Flavors will rotate throughout the week along with surprise flavors. Please check our homepage or social media to view our Menu of the Day. Due to the nature of cupcakes and other products being baked from scratch every day, we are limited to our baking schedule.

Can I have my order customized or do you do custom orders?

We are not offering custom order cupcakes or cakes at this time.

How can I pay for an order?

All pre-orders are taken through over the phone or text message. You may email inquiries as well, and we’ll complete payment over the phone or we can email you can invoice.

I’m not ready to place an order. Where can I have my questions answered?

Not to worry. You’re welcome to text us or email us with your questions info@mysticalcupcakes.com

What should I know before I place an order?

You may review our Policies here prior to placing an order.

Can I order macarons?

No. Macarons are only available for in-store purchase.

Can I pay for my order at pick-up?

Payment is due upon placing a pre-order or if you’d like to reserve any items we have the day-of. Due to our baking schedule, we cannot guarantee orders to be made if they are not paid off in time. Please review our Policies here

Do you do make cakes?

Yes! We have grab-and-go cakes for purchase everyday! GF, Vegan, and Keto cakes! Cakes or custom cakes are not available for pre-order.

Do you make sheet cakes?

No. Sheet cakes are not available for pre-order.

Weddings

Do you do wedding consultations or cake tastings?

We are no longer offering consultations.

Do you do wedding cupcakes or cakes?

We absolutely love to do weddings. We are now limited to only cupcake orders.

Parties and Catering

Do you deliver or do you offer delivery?

We are no longer offering deliveries or set-ups for weddings. 

Deliveries for assortments for cupcakes, macarons, pastries, and sometimes grab-&-go cakes are now available through Uber Eats, Delivery.com, GrubHub, Postmates, and Door Dash. If these apps do not deliver to your desired area, slightly longer distances may be scheduled with us and delivered by third-party. Note: Not all areas are covered, so please text/call to arrange.

Do you host any parties?

No. Parties are currently unavailable.

Allergies

Are you really ALL gluten-free?!

Yes! All of our products are gluten-free!

Do you use peanuts?

We are a peanut-free facility, which is perfect for schools! However, we are not completely nut-free due to macarons and keto products. We do our best to avoid cross contamination when nut-free products are requested. We cannot guarantee completely nut-free products.

Do you have any vegan products?

Yes! We do use palm oil in our vegan products, but rest assured, it is ethically sourced.

What products are dairy-free?

We have Vegan options that are all dairy-free! Great for those with dairy allergies or lactose intolerance.

Or soy-free products?

Our GF or vegan cupcakes are only soy-free if they do not contain sprinkles or crushed cookie sandwiches on top. We also offer Keto cupcakes that are also soy-free too.

What about sugar-free?

You got it! Those are our Keto items. They are sweetened with monk fruit.

What about egg-free products?

Vegan is egg-free!

Or rice-free products?

Keto is grain-free and rice-free!

How about products with coconut?

Any GF cupcake with coconut in the name, Vegan cupcakes contain coconut milk, and Keto cupcakes contain coconut milk, and macarons that have coconut in the name.

Last one, do you have corn-free products?

Our GF and vegan cupcakes all use cornstarch. Keto is corn-free.

Products

What do you use in the gluten-free cupcakes?

We use a high-quality gluten-free flour blend that consists of brown rice flour, tapioca, and other gluten-free ingredients.

What is a Keto?

It is our new & improved former known as Guilt-Free cupcake. It is grain-free, sugar-free, low carb, and diabetic friendly. With carb counts ranging from 2-3g net carbs per cupcake, 2g net carbs per donut, 2.5g net carbs per scone, 3g net carbs per cheddar biscuit, and 1-1.3 net carbs per cookie.

What is the difference between a macaron and a macaroon?!

From Merriam Webster, a macaron is “a light, often brightly colored sandwich cookie consisting of two rounded disks made from a batter of egg whites, sugar, and almond flour surrounding a sweet filling (as of ganache, buttercream, or jam)”.

A macaroon is “a light cookie made with egg white, sugar, and usually ground almonds or coconut”.

How do I store your products?

Cupcakes may be refrigerated up to a week. It’s best to transfer to an air-tight container if it will not be eaten in the next day or so. Cupcakes and cakes may be frozen if not eaten after a week. Use plastic wrap to avoid freezer burn.

Macarons may be stored in air-tight container overnight.

GF/Vegan scones and muffins may be stored in an air tight container overnight for up to 5 days to a week. Scones are best served warm.

Keto pastries may be refrigerated and last up to a week.

Other

Do you do donations?

We are currently not accepting any donation requests at this time.

Can you ship any of your products?

Not at the moment. We are in the process of working on a way to ensure freshness and quality of our products to be sent through mail.

Are you hiring?

Open job positions will be posted through our Facebook page or other job websites. You may refer to our Careers page for updates and additional information.