FAQs

Orders

How do I place an order?

We are taking pre-orders of flavors off our Menu. Please text or call us at (360) 870-0377 or email to pre-order. One flavor per dozen or a baker’s assortment.

How far in advance do I need to place an order?

A 48-hour advance notice is required for pre-orders of our cupcakes and pastries. Please allow for pickups after 1 PM for some items (loaves, decorating kits).

Can I order any flavors I want any day of the week?

Our Daily Flavors are offered everyday and Rotating Flavors will rotate throughout the week along with surprise flavors. Please check our homepage or social media to view our Menu of the Day. Due to the nature of cupcakes and other products being baked from scratch every day, we are limited to our baking schedule.

Can I have my order customized or do you do custom orders?

We are not offering custom order cupcakes or cakes at this time.

How can I pay for an order?

All pre-orders are taken through text or over the phone. You may email inquiries as well, and we’ll complete payment over the phone.

I’m not ready to place an order. Where can I have my questions answered?

Not to worry. You’re welcome to text us or email us with your questions info@mysticalcupcakes.com

What should I know before I place an order?

You may review our Policies here prior to placing an order.

Can I order macarons?

No. Macarons are only available for in-store purchase.

Can I pay for my order at pick-up?

Payment is due upon placing a pre-order. Due to our baking schedule, we cannot guarantee orders to be made if they are not paid off in time. Please review our Policies here. Reserved items for same-day pickup must be paid for prior to pickup.

Do you do make cakes?

Yes! We have grab-and-go cakes for purchase everyday! GF, Vegan, or Keto. Cakes are not available for pre-order.

Do you make sheet cakes?

No. Sheet cakes are not available for pre-order.

Weddings

Do you do wedding consultations or cake tastings?

No. We are no longer offering consultations.

Do you do wedding cupcakes or cakes?

We absolutely love to do weddings! You may place an order online or fill out a Wedding Inquiry Form for any questions.

Parties and Catering

Do you deliver or do you offer delivery?

We are no longer offering deliveries or set-ups for weddings. In-house deliveries for areas not reachable through the apps below are on Tuesday and Wednesday. More info here.

Deliveries for assortments for cupcakes, macarons, and keto donuts are now available through DoorDash, PugetSound2Go, Postmates, GrubHub, and Uber Eats.

Do you host any parties?

No. Parties are currently unavailable.

Allergies

Are you really ALL gluten-free?!

Yes! All of our products are gluten-free: cupcakes, cakes, macarons, and pastries!

Do you use peanuts?

We are a peanut-free facility, which is perfect for schools! However, we are not completely nut-free due to macarons and keto products. We do our best to avoid cross contamination when nut-free products are requested. We cannot guarantee completely nut-free products.

Do you have any vegan products?

Yes! We do use palm oil in our vegan products, but rest assured, it is ethically sourced.

What products are dairy-free?

Of course! We have Vegan items that are all dairy-free! Many options to choose from. 

Or soy-free products?

Our regular (gluten-free) cupcakes are only soy-free if they do not contain sprinkles. We also offer Keto cupcakes that are also soy-free too.

What about sugar-free?

You got it! Those are our Keto items. They are sweetened monk fruit and/or use almond and coconut flour.

What about egg-free products?

That would be our Vegan items.

Or rice-free products?

Yes! Keto items.

How about products with coconut?

Any regular (Gluten-Free) cupcake with coconut in the name, Vegan cupcakes, and Keto cupcakes, and macarons that have coconut in the name.

Last one, do you have corn-free products?

Our regular (Gluten-Free) and Vegan cupcakes all use cornstarch along any Keto items are corn-free.

Products

What do you use in the gluten-free cupcakes?

We use a high-quality gluten-free flour blend that consists of rice, tapioca, and other gluten-free ingredients.

What is a Keto?

It is our new & improved Sugar-Free. It is grain-free, sugar-free, low carb, and diabetic friendly. With carb counts ranging from 2-3g net carbs per cupcake, 2g net carbs per donut, 2.5g net carbs per scone, 3g net carbs per cheddar biscuit, and 1-1.3 net carbs per cookie.

What is the difference between a macaron and a macaroon?!

From Merriam Webster, a macaron is “a light, often brightly colored sandwich cookie consisting of two rounded disks made from a batter of egg whites, sugar, and almond flour surrounding a sweet filling (as of ganache, buttercream, or jam)”.

A macaroon is “a light cookie made with egg white, sugar, and usually ground almonds or coconut”.

How do I store your products?

Cupcakes may be refrigerated up to a week. It’s best to transfer to an air-tight container if it will not be eaten in the next day or so. Cupcakes and cakes may be frozen if not eaten after a week. Use plastic wrap to avoid freezer burn. GF and Vegan pastries may be stored in an air tight container overnight. They are best served warm. Keto pastries may be refrigerated.

Other

Do you do donations?

We are currently not accepting any donation requests.

Can you ship any of your products?

Not at the moment. We are in the process of working on a way to ensure freshness and quality of our products to be sent through mail.

Are you hiring?

Open job positions will be posted through our Facebook page or other job websites. You may refer to our Careers page for updates and additional information.